{"id":4399,"date":"2022-03-03T08:24:16","date_gmt":"2022-03-03T08:24:16","guid":{"rendered":"https:\/\/petromin.express\/en\/?page_id=4399"},"modified":"2023-02-05T13:12:25","modified_gmt":"2023-02-05T13:12:25","slug":"customer-experience-award","status":"publish","type":"page","link":"https:\/\/petrominauto.care\/en\/customer-experience-award\/","title":{"rendered":"News &#8211; GCXA Award"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4399\" class=\"elementor elementor-4399\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d66eb93 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"d66eb93\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e41500\" data-id=\"2e41500\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-91954fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91954fb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5367453\" data-id=\"5367453\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf60b43 elementor-widget elementor-widget-heading\" data-id=\"cf60b43\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Petromin Recognized as Overall Winner by\nGulf Customer Experience Award<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b1aef5 elementor-widget elementor-widget-text-editor\" data-id=\"6b1aef5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Kingdom of Saudi Arabia, 21st Feb 2022<\/strong> \u2013 Petromin Express, a world-class vehicle solutions provider with over 650 stations across the Kingdom of Saudi Arabia, proudly conceded the <strong>Overall Winner Award<\/strong> along with two <strong>Gold Winner titles<\/strong> at the GCXA\u201922, <strong>Gulf Customer Experience Awards<\/strong>. Petromin takes pride in being the only qualifying company from Saudi Arabia\u2019s private sector and is honored to be the first Saudi firm to win the Overall Title as well as multiple awards in the same year. Petromin Express, the market leader in the automotive care industry was recognized for constantly pushing boundaries to better engage with customers by redefining its parameters of innovation and identifying new ways to connect with today\u2019s digitally empowered consumers, particularly amid the pandemic.<\/p>\n<p><br><\/p>\n<p>GCXA is a flagship event by Awards International recognizing top-performing companies that have transcended in incorporating CX into their organizational culture and have revolutionized customer experience in a range of qualified categories. This organizing body hosts 12 prestigious award programs around the world to recognize &amp; celebrate the very best business initiatives embarked on by companies around the globe.<\/p>\n<p><br><\/p>\n<p>The ceremony took place at the Conrad Hotel in Dubai, UAE. At the event, the Petromin team showcased their in-depth case on taking key initiatives by putting customer experience at the core of organization strategy, positioning it at the forefront of consumer behavior shifts by rapidly adapting technology and innovating consumer journeys that better suit today\u2019s digital-savvy customers. Petromin Express is awarded Gold Winner in the category of Customer Delight and CX in Times of Crisis.<\/p>\n<p><br><\/p>\n<p><strong>Kalyana Sivagnanam, Group CEO<\/strong> <b>of Petromin Corporation <\/b>said, \u201cWe are humbled to be awarded for our continued contributions to the customer experience and efforts to address tomorrow\u2019s challenges today. With so many companies in a race to compete on customer experience, it takes a lot to pull ahead of the pack. Petromin understands the importance of a customer-centric approach and how critical it is to understand the modern consumer\u2019s journey. Our vision is to build customer loyalty with meaningful experiences and turn our customers into advocates with a humanized brand.\u201d<\/p>\n<p><br><\/p>\n<p>Petromin offers fast and reliable vehicle maintenance services, which have benefited a large proportion of drivers in Saudi Arabia. It is backed by an extensive network of service centers that provide unparalleled coverage across the Kingdom. Over the years, Petromin has built its legacy and excellence in the automotive industry by transforming vision into reality and seeking out new ways to better engage vehicle owners by ensuring high-quality products and services.<\/p>\n<p><br><\/p>\n<p>\u201cWe are thrilled to be recognized by GCXA for this prestigious title in recognition of always keeping customer experience at the foundation of Petromin Express value proposition, said <strong>Tariq Javed, CEO of National Car Maintenance,<\/strong> \u201cWe want to take this opportunity to express our gratitude to our wonderful customers, whose trust and loyalty have always encouraged us to continuously engage and provide an unmatched consumer experience. I also want to recognize the team at Petromin Express whose commitment, efforts, and seamless execution of our strategic roadmap have led to such prestigious acknowledgment. This award is a testament to Petromin\u2019s capabilities and passion for delighting customers and providing them with an exceptional experience at every step of their journey.\u201d<\/p>\n<p><br><\/p>\n<p><strong>ABOUT PETROMIN:<\/strong> Petromin Corporation (Petromin) is a leading automotive products &amp; service company in the Kingdom of Saudi Arabia operating four lines of business: car dealerships, car servicing (Petromin Express), fuel retailing &amp; lubricants. With more than 6,000 employees, Petromin operates globally across major markets in the Middle East, Africa, and Asia.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-39523e7\" data-id=\"39523e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbb1b14 elementor-widget elementor-widget-image\" data-id=\"bbb1b14\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/petromin.express\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/shivi-circled.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2713f9 elementor-widget elementor-widget-image\" data-id=\"f2713f9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/petromin.express\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/circle-tariq.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-f585532\" data-id=\"f585532\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8aa72b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a8aa72b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-quote-left\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9977076 elementor-widget elementor-widget-text-editor\" data-id=\"9977076\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #000000;\">Our vision is to build customer loyalty with meaningful experiences and turn our customers into advocates with a humanized brand.<\/span><\/p><p><span style=\"color: #000000;\">\u00a0<\/span><\/p><p><span style=\"font-weight: bold; color: #000000;\">Kalyana Sivagnanam, Group CEO at Petromin Corporation<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0045b93 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0045b93\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-quote-left\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3af8d elementor-widget elementor-widget-text-editor\" data-id=\"2d3af8d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This award is a testament to Petromin\u2019s capabilities and passion for helping customers and providing them with an exceptional experience at every step of their journey<\/p><p><span style=\"color: #000000;\">\u00a0<\/span><\/p><p><span style=\"font-weight: bold; color: #000000;\">Tariq Javed, CEO at National Car Maintenance Co.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f747857 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"f747857\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-20a901b\" data-id=\"20a901b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d821481 elementor-position-left elementor-vertical-align-middle elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"d821481\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/petrominauto.care\/en\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-box.min.css\">\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tComplaints & Queries\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t8004420020\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b4870a9\" data-id=\"b4870a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba04b3a elementor-position-left elementor-vertical-align-middle elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"ba04b3a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tCall Center Timings\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMon-Thu: 8am - 5pm\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-550c86b\" data-id=\"550c86b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a344f2 elementor-position-left elementor-vertical-align-middle elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"7a344f2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tStation Work Hours\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMon-Sat: 8am - 11:30pm<br>\nFri: 4pm - 10pm\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Petromin Recognized as Overall Winner by Gulf Customer Experience Award Kingdom of Saudi Arabia, 21st Feb 2022 \u2013 Petromin Express, a world-class vehicle solutions provider with over 650 stations across the Kingdom of Saudi Arabia, proudly conceded the Overall Winner Award along with two Gold Winner titles at the GCXA\u201922, Gulf Customer Experience Awards. Petromin &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/petrominauto.care\/en\/customer-experience-award\/\"> <span class=\"screen-reader-text\">News &#8211; GCXA Award<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-4399","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/pages\/4399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/comments?post=4399"}],"version-history":[{"count":117,"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/pages\/4399\/revisions"}],"predecessor-version":[{"id":16172,"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/pages\/4399\/revisions\/16172"}],"wp:attachment":[{"href":"https:\/\/petrominauto.care\/en\/wp-json\/wp\/v2\/media?parent=4399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}